Domain Names

We will maintain and renew your domain names on your behalf, should you have appointed us to manage your domain names.

We renew domain names well in advance to avoid expiry of your domain name, which would mean that competitors can buy your domain name and your website would stop working.

We will automatically renew your domain names for you up to 3 month before renewals are due. Should you not wish to renew your domain name, please contact us at least 6 month before expiry to avoid unnecessary charges.

Should you fail to notify us 6 month in advance of your domain name cancellation, the charges for the domain renewal will fall due.

Domain name cost: $45.00 AUD + GST per year.

We only offer domain renewals for 2 year periods, making the minimum charge $90.00 AUD + GST for any domain name renewal.

Should you fail to pay your domain name fees for more than 30 days, we reserve the right to disable your website until payment is made.

We are a small business just like you and it is costly and time consuming to chase unpaid invoices. We appreciate your understanding.

Web Hosting

Web hosting can be paid on a monthly basis or pre-paid for 1 year with a 10% discount available for pre-payments.

Should you fail to pay your web hosting fees for more than 30 days, we reserve the right to disable your website until payment is made.

For customers on the monthly plan, you can cancel your sitecare plan with one month notice.

Simply email us and we will process the cancellation for the next billing date. For yearly prepaid and monthly plans there are no refunds available.

FAILED PAYMENT FEE: $8.90 (excluding GST) per failed transaction applies.

GST: 10% GST applies to all transactions.

*We don’t have control over the fee’s charged by the payment provider. Payment processing fees are subject to change.

Refund Policy

Refunds are provided at the sole discretion of the company management. All setup fees, hosting fees, domain registration, SSL Certificates and Dedicated IP’s are not refundable.

We are not able to process refunds for pre-paid hosting services. Instead we will offer you to use the web hosting space for any of your business websites for the pre-paid duration.